At Trellis we are passionately committed to seniors and believe we can make a difference in the lives of each resident in our home, every day! Our guiding lights are our vision, mission and core values ….
A strong foundation is the basis for a strong organization. The Trellis structure has five strategic pillars to help achieve our vision and mission and that align with our values.
We share in your journey and ask for directions. We seek to understand each resident and their specific needs and wishes; and we balance this with ensuring the safety and comfort of all residents in our care. Honouring dignity and choice is fundamental in everything we do, as we understand the importance of personal preferences in our social, cultural, dining and daily living routines to maintain a strong sense of self and creating joy every day!
In honouring the quality of life of each resident, we recognize that sometimes risk is inherent and important in living. We look to preventing harm while celebrating an individual’s rights and choice. Our policies, procedures, and education reflect a culture that continuously adapts for the best outcome for each resident and family.
Our culture is one of continuous improvement in quality through evidence-based best practices and innovation. We are guided by the quality framework of Accreditation Canada’s Qmentum Program, monitor our key indicators and seek continuous feedback from residents, families, staff and health authorities. Residents and families are partners in providing care and the home environment.
We embrace a respectful environment: one that is kind, healthy, and safe. We value diversity and inclusivity and have no space for disrespect, harassment or bullying.
We are deeply committed to cultivating a culture that reflects these pillars.
At Trellis, they are the reason we have:
- long term relationships
- low team turnover
- strong recommendations from residents & families, and team members in our annual surveys
- the confidence of the Provincial Health Authorities
- high ratings from Accreditation Canada
- Membership with Excellence Canada