Trellis celebrates 2017: Moving forward, strong and steady
The transition into a new year invites excitement about the future while providing a chance to reflect on the past. For Trellis, we celebrate 2017 as being a year of deliberate and steady progress along our quality journey and our company’s evolution. Midway through the year, we restructured our holdings to be able to focus on Gemstone Care Centre, our Kamloops site, and on the development of three new projects in Vancouver Coastal area; and our team enthusiastically embraced new technology to lead in the area of quality of resident care.
Our focus, every day, is to be true to our purpose, which is providing exceptional care and service to seniors in our care. During 2017, we both observed and created opportunities to celebrate, and we’re proud to be:
Canadian. Through our residents’ and families’ storytelling in honour of Canada’s 150th birthday, we are proud to say our Canadian heritage is strong and alive at Trellis!
People-Powered. Just like the garden structure that shares our name, our trellis is stronger each year because of the many “hands and hearts” involved. And like our company, our team continues to evolve where we celebrated the retirement of long-standing workers and welcomed new faces to the team. A huge thanks to everyone who has shared in the Trellis journey through 2017. We appreciate all the hard work and passion for what each of you do and how it serves to really make a difference to the lives of seniors.
Leaders. We continue to invest in technology, and in 2017 successfully implemented Point Click Care, a comprehensive EHR software program. We believe it provides a pathway to enhanced resident care while supporting our workers and achieving better communication. We are mindful, though, and very committed to preserving human connection in the face of a digital world.
Innovators. At Trellis, we continuously seek feedback as it guides our services and gives input into quality improvement projects (QIPs). In 2017, one of our QIPs focused on enhanced dining to promote the joy of food and sharing of meals rather than viewing it as a task. We also commenced a review of the physical areas by looking at best practices such as the butterfly model of care. We will continue that QIP in 2018.
Safety Ambassadors. Infection prevention and control remains critical to safe care delivery and helps manage health risks. It is surprising how the simplicity of “soap and water” remains the best defense against illness despite all the advances in modern medicine. We sincerely thank those who continue to ‘wash your hands’ as it is supports good health for everyone.
Connectors. In late 2017, we launched a Volunteer & Community Coordinator position that is intended to illuminate our vision of ‘growing caring communities that bring moments of joy to people of all ages’ including seniors, and the various hearts and hands that are part of our Trellis care centres. It is through this example that we demonstrate we can all be connected on our journey through life, in meaningful service, with care and kindness. We plan to announce our appointment of the selected candidate shortly.
Growing. Our developments have moved along strong and steady in 2017, albeit a bit slower than hoped. Our municipal leaders and representatives are facing significant pressures both in terms of community goals and volumes of work. While the pace has been slower than desired, it is thorough and comprehensive and will benefit all of us over the long term. As a result, our estimated openings have shifted to late 2019 or early 2020 for all three projects: North Vancouver, Richmond and the Sunshine Coast. We will continue to provide updates on timing as more specific information is known. Stay tuned!
As we move forward into 2018, we give thanks for our experiences – what we’ve learned and what we’ve contributed over the past year to provide exceptional care and service to seniors – and we welcome what’s ahead with optimism, confidence and a spirit of fun. Happy New Year to all!