Our Vision & Mission

Our Vision at Trellis is to create joy in life and aging. We are inspired to contribute “positive emotions and energy” every day for all of us and at all ages.

Our Mission is …by caring, connecting and celebrating. These 3 simple words are powerful and they define how we work together every day.

  • We care about Residents and their Families and about each other;
  • We connect with the things that truly matter – like family, friends, animals, community and the environment; and
  • We celebrate and give thanks for all things – great and small.

Life is a journey and for many, our care home will be part of a special chapter in that person’s life story. We are honoured to be included.

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Our 5 Core Values

Having a clear set of values helps us know what we stand for and guide us to make the right decisions. We value:

  • Teamwork because working together is just better
  • Passion for learning and growth
  • A positive outlook which means we see life as a ‘glass half-full’
  • Flexibility because situations always change; and
  • Accountability because that’s who we are.
About Trellis Seniors

Our 5 Foundational Pillars

Strong structures and have strong foundations and these pillars are just that for Trellis. These principles shape our culture and support our vision.

We share in your journey and ask for directions. We seek to understand each resident and their specific needs and wishes; and we balance this priority with ensuring the safety and comfort of all residents in our care. Honouring dignity and choice is fundamental in everything we do, as we understand the importance of personal preferences in our social, cultural, dining and daily living routines to maintain a strong sense of self and creating joy every day.

In honouring the quality of life of each resident, we recognize that sometimes risk is inherent and important in living. We look to preventing harm while celebrating an individual’s rights and choice. Our policies, procedures, and education reflect a culture that continuously adapts for the best outcome for each resident and family.

Our culture is one of continuous improvement in quality through evidence-based best practices and innovation. We are guided by the quality framework of Accreditation Canada’s Qmentum Program, monitor our key indicators and seek continuous feedback from residents, families, staff and health authorities. Residents and families are partners in providing care and the home environment.

We embrace a respectful environment: one that is kind, healthy, and safe – for all of us. We value diversity and inclusivity and have no space for disrespect, harassment or bullying. We seek harmony and promote wellbeing for all.

We accept social, environmental and economic responsibility and look for ways to act with stewardship and responsibility for our resources.
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Our Character Matters

The way people feel about our team and what we do really matters to us which is why we are proud to share that we have:

  • Long term relationships;
  • High team engagement and low turnover;
  • Strong recommendations from Residents and families;
  • The confidence of the Health Authorities as service partners; and
  • High ratings from Accreditation Canada.

We are motivated to care, driven to connect and inspired to celebrate. Welcome to Trellis.

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