Families, Residents, Staff, and managers all work together to ensure the best quality of safe care in our home. We appreciate your support and want to hear about your experience in our home.
The following brochures provide information and avenues for you to give us feedback and understand what you can expect from us when things don’t go as planned.
We rely on hearing from you to understand if we are providing the quality of care we strive for and that the Families and Residents expect and deserve. We commit to being fair and objective as we respond to feedback, always considering and protecting your privacy and confidentiality.
he rights and welfare of our Residents is a key priority at our site. The Province of BC has mandated compliance with the Residents’ Bill of Rights and it prominently posted to demonstrate that requirement.
View the Ministry of Health – Residents’ Bill of Rights to learn more about your rights while living in a Residential Care Facility.
Feedback and Complaints
Conversations When Things Go Wrong