Any concerns or questions regarding rights, welfare or other matters impacting Resident service should be immediately reported. The process for making a complaint is as follows:
Step 1: Speak with the Nurse Team Leader or Department Manager. If the matter is still unresolved, then
Step 2: Contact the General Manager either in person or by phone or email.
Step 3: Report the matter to the Health Authority’s Community Care Liaison or the Case Manager. If the matter remains unresolved, then proceed to step 4.
Step 4: Notify Licensing by calling BC toll-free 1 800 663-7867 and ask to be connected to your health authority’s Community Care Licensing Office or visit www.health.gov.bc.ca/ccf/complaints.html for more information.
Step 5: Contact Provincial Level Support including:
Additional details of the above process are outlined in the following link: www.health.gov.bc.ca/ccf/complaints.html